Politique de remboursement

30-day returns

You have 30 days after your order is delivered to request a return.

To be eligible, your item must be in the same condition you received it, with everything that came in the box and in its original packaging. You will also need your receipt or proof of purchase.

How to start a return

Email us at info@solevano.com with your order number. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives and contact us right away if the item is defective, damaged or not what you ordered, so we can evaluate the issue and make it right.

Free items and digital products

Free gifts and digital downloads included with an order have no separate refund value.

Non-returnable items

We cannot accept returns on gift cards.

Exchanges

The fastest way to get a different color is to return the item you have and, once the return is accepted, place a new order.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@solevano.com.